For those interested, I have since moved to E-junkie.com. Although there is a monthly fee to be paid, I’ve not had to shell out a single cent for refunds or hard copies of downloadable files (which is what my problem was with Lulu). I’m very happy with this solution and you can find my comparison of the two sites here.

I have a small update to my previous post, Lulu.com you suck. Two things:

1. Lulu.com’s PR replied to my post. You can read it here, plus my long reply back. (I will add that they only replied to my blog post after I tweeted it to them; they have not replied to any of my tickets regarding the matter. Nor have I had PR contact me after I replied via email. In all fairness though, they have replied to my customer’s issue - described in my above post - but not done much more than ‘look into things’ on other issues)
2. I have now removed every single pattern from Lulu.com and am now selling via E-Junkie.com. More info about it is here.

Frankly, I have tested E-Junkie enough - all of five minutes - to see the huge difference in ease to download the patterns after purchase. Lulu.com yes, you indeed, do suck.